Frequently Asked Questions
Payment and Order Confirmation
We require a 100% advance payment to process your order. This is mandatory for confirmation and scheduling.
Unfortunately, no changes can be made once the order is confirmed and paid for. This includes changes to box types, contents, or ingredients.
We accept NEFT or bank transfers for bulk orders only.
All online orders can be paid for through our Payment gateway.
All WhatsApp orders are paid through our UPI scanner.
We work strictly on a first-come, first-served basis. Orders against a full advance payment received are considered as confirmed only.
We recommend confirming your bulk order at least 3 to 4 weeks in advance. During peak seasons like Diwali or other high-demand event days, we advise placing your order even earlier to ensure availability and timely delivery.
Product Information & Handling
- Dried Fruits: Our stuffed dates, pecans, walnuts and figs have a shelf life of 20–25 days from the date of manufacturing, depending on the season of the year, when stored in a cool environment at al times.
- Nuts and Chocolates: Longer shelf life of up to at least a month under similar storage conditions.
- Subcontinental Specials: Our tins range from 20-30 days depending on the flavour. They are meant to be stored in a cool place at all times.
Products should be kept away from direct sunlight and moisture at all times. Ideal storage is between 18-20°C to maintain freshness and quality.
Shipping & Delivery
We are an online boutique based in New Delhi, India. We ship to all major metro cities across India within 2–3 working days and offer same or next-day delivery within Delhi/NCR, subject to order volume and availability.
No, shipping or delivery charges are additional and to be borne by the customer. We highly recommend air shipping for best results.
Due to the perishability of our items, all orders are non-refundable and non-transferable. Delivery dates cannot be preponed or postponed, especially if the order is within 3 weeks of the scheduled delivery.
Pricing, Discounts & Additional Charges
Discounts apply only to single invoice orders above Rs 50000/- and can be extended once more to a subsequent billing within a month apart from each other. We do not support a pay-as-you-go system.
We have a slab wise discount that can be found under Bulk Order Discount Structure.
Yes, for bulk orders of a MOQ 200 units per flavour:
- Classic Medjool Dates: ₹106/piece
- Toasted Almond/ Walnut Medjool Dates: ₹112/piece
- Roasted Pistachio/ Hazelnut Medjool Dates: ₹115/piece
- Salted Caramel Pistachio Dates: ₹125/piece
- Orange Peel & Toasted Pecan Dates: ₹130/piece
- Chocolate Orange Rind Dates & Macadamia Dates: ₹140/piece
- Stuffed Walnuts: ₹106/piece
- Stuffed Pecans: ₹130/piece
- Chocolate Rocks: ₹115/piece
- Stuffed Figs: ₹120/piece
*All prices are tax inclusive
No, discounts apply only to certain of our gift boxes. All accessories (bags, bands, wrapping paper, printables, announcement cards) and delivery are charged additionally.
There are no bulk discounts on our Regional and Subcontinental Specials, and/or Adventures of Bruijn range.
Packaging & Special Orders
No, we do not provide open packaging of dried fruits or nuts, nor do we offer refilling into external compartments.
Yes, samplers are chargeable on a shipping-as-to-pay basis.
Bulk Order Discount Structure
Order Value - % Discount
₹50,000 – ₹1,00,000 - 5% Discount
₹1,00,001 – ₹2,00,000 - 7% Discount
₹2,00,001 – ₹3,00,000 - 9% Discount
₹3,00,001 – ₹4,00,000 - 11% Discount
₹4,00,001 – ₹5,00,000 - 13% Discount
Above ₹5,00,000 - 15% Discount
Note: there are no bulk discounts on our Regional and Subcontinental Specials, and/or Adventures of Bruijn range.